Frequently Asked Questions
Everything you need to know about ordering, shipping, and selling on Zarwinto.
Browse the shop, add your favorite pairs to the cart, and proceed to checkout. You can sign in with your phone number via OTP and complete payment securely. Once confirmed, your order is sent to the seller store for processing.
Orders can be cancelled within 30 minutes of placement if they have not yet been shipped. Go to your account → Orders and select "Cancel". For modifications, please contact support as soon as possible.
Standard shipping takes 3–7 business days across India. Orders above ₹999 ship free; otherwise a flat ₹49 fee applies. You will receive tracking details by email once your order leaves the warehouse.
Currently we ship within India only. International shipping is on our roadmap — subscribe to the newsletter to be the first to know when we expand.
We offer a 7-day easy return and exchange window for unused items in original packaging. Start a return from your account or the Returns page. Refunds are processed within 5–7 business days to your original payment method.
We are sorry about that! Email support@zarwinto.com with photos of the damage within 48 hours of delivery, and we will arrange a free replacement or full refund.
Each product page lists size options (UK/US/UK). If you are between sizes, we recommend going a half size up for sneakers and a full size up for boots. Check our Size Guide for brand-specific notes.
We accept UPI, all major credit/debit cards, net banking, and popular wallets. All transactions are encrypted and processed through our secure payment gateway.
Click "Account" in the header and sign up using your phone number. We will send a one-time password (OTP) to verify your number — no passwords to remember.
Yes! Independent sellers and brands can open a store through our "Open Your Store" program. You get a dedicated storefront, inventory tools, and order management.
Still have questions?
Our support team is happy to help you with anything.